Date: Tuesday, August 23rd at 11am or Thursday, August 24th at 2pm
Duration: 45mins
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Select Which Session You Want to Attend
The world of customer engagement, we can all agree, is forever changed. The advances in technology are shaping the world that we live in at a pace that in years gone by would never have been believed.
With the rise of automation and AI, there have been significant shifts in the way the
debt collection industry reaches out to engage customers and collect payments.
Artificial intelligence that enables consumers to interact with computers the way they would with humans is fast becoming the norm.
Conversational AI solutions are transforming the industry for the better- that is a fact.
Even though we hear the phrase ‘Conversational AI’ there is ambiguity about what it means. From chatbots, automation, machine learning, NLP and NLU, intents to sentiment analysis, many struggle to connect the dots and see how this technology can work for their business and what can it deliver in the short, medium and long terms.
In this 45 minute webinar, we are going to take away the mystery and clarify what Conversational AI is in simple, relatable terms, why it is growing in popularity and what it can offer the debt collection industry.
We will also take a closer look at:
- The processes and components and how they work
- Why conversation design is the core to its success and the importance of linguistics
- Using automated chatbots and the benefits of adding NLU and NLP
- The significant impact on customer engagement rates
- How agent performance is optimised and agent satisfaction is improved
We will look at some real-life examples of how credit and collection teams are using it, what metrics are achieved and what you need to get started.
Select Which Session You Want to Attend >>
Register here for Wednesday, August 23rd at 11am
Register here for Friday, August 25th at 2pm
