The growth of AI and automation has been impressive, with around 35% of companies actively using AI in some form and 44% reporting substantial cost savings and efficiency gains from these technologies. Across industries, AI is delivering real, measurable benefits that drive business transformation.
At Webio, we've hosted multiple sessions on AI and automation, yet we continue to receive a steady flow of questions —particularly around the tangible impact these tools can have on debt collection and customer engagement.
In this webinar, we’ll explore the essential building blocks of AI and automation in collections, showing you how AI bridges the gap between traditional phone-based service and modern self-service solutions, keeping customer engagement flowing seamlessly across channels.
In this 45-minute session, we'll explore:
- The Essentials of AI in Collections:
Discover how AI-driven tools, from automated conversation summaries to smart document scanning, streamline processes and reduce manual effort, ensuring critical details are never missed.
- AI’s Role in Regulated Industries
Learn how AI operates within regulatory boundaries, from FCA-compliant responses to managing potential risks associated with large AI models.
- Custom Collections Language Model Just for Collections
See how a custom model interprets customer intent accurately, maintains context, and remembers past interactions, resulting in smoother, more efficient customer engagements.
- Regulation-Compliant, Personalised Interactions: With Webio’s controlled responses and real-time data, your team can deliver meaningful, personalised service that meets industry standards.
- Enhanced Fraud Detection and Security: Understand how AI identifies patterns that could indicate fraud, helping your team flag risks early and protect your organization.
- 24/7 Self-Service and Scalability: With round-the-clock service and automated processes, your collections operation becomes more responsive, freeing your team to focus on high-value tasks and increasing overall collection success.
This webinar would help anyone looking to understand how AI and automation impact debt collection and customer engagement. Whether exploring AI for the first time or looking to enhance your existing systems, this session will provide actionable insights and real-world examples to help you navigate the journey.
