Automation in collections is fast becoming the new norm with many collections organisations already embracing it as part of their customer contact processes.
But for many, this area is still shrouded in mystery and it doesn’t need to be. In this session we give an understanding of how automation works and what can it deliver. Regardless whether you are just starting out and want to learn more, or are already using some simple automation and want to see how to take it to the next level?
In 45 minutes, we will look at what automation looks like in a collection’s environment from the very basics to more complex elements. From simple proactive outreach to managing customer responses through automation or a live agent.
You will see how:
How shifting customer phone calls to messaging during hte pandemic improved
remote agent productivity and customer engagement