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How to Bring Automation into the Collections Process and What Success to Expect

How to Bring Automation into the Collections Process and What Success to Expect

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Duration: 45 minutes


Automation in collections is fast becoming the new norm with many collections organisations already embracing it as part of their customer contact processes.

But for many, this area is still shrouded in mystery and it doesn’t need to be. In this session we give an understanding of how automation works and what can it deliver. Regardless whether you are just starting out and want to learn more, or are already using some simple automation and want to see how to take it to the next level?

In 45 minutes, we will look at what automation looks like in a collection’s environment from the very basics to more complex elements. From simple proactive outreach to managing customer responses through automation or a live agent.

You will see how:

  • Business and customers benefit in short and long-term
  • To easily set up and deploy automated conversations over messaging channels like SMS, WhatsApp...
  • Automation of over 40% of customer conversations within 3 months is achieved
  • Blending live agents and automated chatbots is the key successful customer engagement
  • Reduce costs and scale efficiently and achieve extraordinary results

Everything you need to deliver great customer experiences and business outcomes

Experience the wonder of Conversational AI for Customer Engagement

If you need to improve your customer engagement, talk to us and we'll show you how AI automation via digital messaging apps works. You will love the Webio experience. We promise.

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DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

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