Duration: 40 mins
Connecting and Engaging with customers and securing payments is a constant challenge. The pace of change when it comes to customer engagement is changing rapidly and your business will need to adapt in order to remain competitive.
Your customers' engagement preferences have shifted away the traditional phone, email and SMS blasts which now requires a modification in your engagement strategy that reflects a move to conversing with customers in a fair, timely, efficient conversational manner that results in payments.
In this 40-minute session, we will look at how to:
In addition, we will show just what is possilbe with metrics that have been achieved with some of the collections teams that we have worked with.