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Digital Customer Engagement in Debt Collections Q&A

In this interview, we are talking with Jonathan Booker, head of field collections with Snap Finance about his experience with ‘going digital’ and how Snap Finance transformed their collections processes, increased engagement, reduced operational costs and are developing better relationships with their customers. 

 



 

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Find out how Webio's AI and automation in customer engagement positively impacts inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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