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How Webio Conversational Middleware Works | Video

Webio ’s AI driven Conversational Middleware platform manages inbound/outbound customer conversations across messaging apps and voice interfaces. Connecting businesses  and customers in the channels customer use.

Automating conversations, blending chatbot and agent engagement to guide conversations to the next best step with Webio’s Propensity-X machine learning engine.

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Going Conversational is Key to Customer Engagement

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How Webio Conversational Middleware Works

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If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

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METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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