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Video | Conversational Forms for the Entreprise Video

Forms are fast becoming an essential part of the customer contact arsenal and are reducing agent interaction times, reducing costs, and improving customer experience.  Webio’s addition of ‘conversational forms’ means that the Enterprise can effectively collect data as part of a digital messaging or online conversation by asking questions, one at a time, just like a real-conversations, which customers love.

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METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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