Duration: 60 mins
As we fast approach the end of the year, now is the perfect time to check-in at what customer engagement and collections strategies delivered award winning results in 2018.
From improving customer engagement in new and existing channels, introducing AI chatbots to manage low-value conversations to taking and easily process payments via messaging app, many collections team took their first steps into this whole new world of AI and customer messaging that helped them reduced collections costs and improved collections and agent productivity.
This 60-minute webinar will recap how to use ‘intelligent’ customer engagement techniques and apply machine learning to improve payment outcomes and show the results that have been achieved with UK collections teams.
In addition, we will outline a simple step-by-step customer engagement and collections plan of attack to help you prepare for 2019