Let customers complete their self-service journey with fewer agents and a little bit of help from automation and AI
DOWNLOAD EXPLAINERLet customers manage their accounts and payments in one space, and easily identify customers who have stalled or not completed their journey.
A conversational AI agent or live agent stands ready to answer any queries, check why someone has gone silent and give customers a helping hand to get back on track.
Customers love it because it takes the pain out of those tricky conversations as they don’t have to talk to a live agent if they don't want to.
Some customers prefer the freedom to take care of things themselves in their own time and the Self-Service Studio offers an additional option for customers to use in conjunction with other digital messaging channels.
Customers can manage their accounts, check balances, make a payment, PTP, arrange or update a payment plan – all without the help of an agent, unless they need it.
Build your studio with your own domain name, colour pallet, logos and styling to create a fully branded customer experience. The familiarity of branding reassures customers that they are in a secure and trusted space.
Customers love it because it takes the pain out of those tricky conversations as they don’t have to talk to a live agent if they don't want to.
