Let customers manage their accounts and payments in one space, and easily identify customers who have stalled or not completed their journey.
A conversational AI agent or live agent stands ready to answer any queries, check why someone has gone silent and give customers a helping hand to get back on track.
Customers love it because it takes the pain out of those tricky conversations as they don’t have to talk to a live agent if they don't want to.
Some customers prefer the freedom to take care of things themselves in their own time and the Self-Service Studio offers an additional option for customers to use in conjunction with other digital messaging channels.
Customers can manage their accounts, check balances, make a payment, PTP, arrange or update a payment plan – all without the help of an agent, unless they need it.
Build your studio with your own domain name, colour pallet, logos and styling to create a fully branded customer experience. The familiarity of branding reassures customers that they are in a secure and trusted space.
Customers love it because it takes the pain out of those tricky conversations as they don’t have to talk to a live agent if they don't want to.