Customers use multiple channels to interact with their favourite brands. That is a fact.
Effective use of a mobile for engaging customers is no longer just about making a phone call, it's about using the channels your customer uses. Your business probably isn't maximising this potential and losing competitiveness because of this as others are forging. There's dozens of new channels emerging, how do you transition into the world of mobile engagement and be confident that you will get the better contact rates and customer experiences. Customer engagement is constantly changing, so keeping up with and to preparing for the future is vital to effective customer engagement and ultimately boosting revenue.
In this first of our webinar series of effective customers engagement webinrs, we will in 40-minutes look at the importance of channels and;
all whilst ensuring that customers have a consistently positive experience at each point in the customer journey.