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The Rise of Conversational Middleware:The Secret to Harnessing the Power of AI,Chatbots and Voice Interfaces

On Demand Webinar | The Rise of Conversational Middleware: The Secret to Harnessing the Power of AI,Chatbots and Voice Interfaces

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The face of customer engagement is forever changed with stratospheric rise in all things conversational.  We have seen a shift from traditional communication methods to chatbot driven customer engagement.  Driven by consumers app fatigue they were ready for Chatbots, AI, Machine Learning and NLP driven engagement.

In this  60-minute webinar, we are going look at exactly what conversational interactions are, how they are changing the face of customer engagement, and why thinking in terms of conversational intelligence is crucial to delivering they kind of customer interactions customers not only demand…..but expect.

We will review:

  • The customer journey vs the business process map
  • Why conversations are so crucial to the customer/business engagement cycle
  • The intelligent augmentation opportunity and what is means to the business
  • The modern customer journey and how it fits into a conversational framework
  • Real life examples of successful conversational implementation and the results that have been achieved

Intelligent conversational interfaces are the simplest way for businesses to interact with customers everywhere, and the business needs to get a full understanding of just how effective conversational engagement is and what they need to start "going conversational".

 

 

 

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Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.

 

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If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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