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News on credit and collections in UK

The Impact of Mortgage Arrears, Embedded Finance & Ethical AI

Paul Sweeney | Chief Strategy Officer
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This is a Credit Shift News Update, where Paul Sweeney navigates the latest stories in the credit industry.

This week, Webio CEO, Cormac O'Neill, joins the discussion.

In this week's Credit Shift news update, we explore the rise in mortgage arrears and how the embedded finance revolution can offer solutions to those struggling to find financial help.

Our CEO, Cormac O'Neill, offers insightful commentary on the recent uptick in mortgage arrears and the increasing financial pressures homeowners and renters face. Together, we discuss how understanding the individual stories of customers can lead to tailored solutions and improved customer experiences.

The episode also covers how the world of embedded finance can provide financial services right when and where people need them, making finance more accessible and inclusive.

We also consider the impact of AI on cost reduction and recruitment in the buy-to-let mortgage market. We assess how automation and AI can streamline processes, improve customer service, and explore the potential of AI co-pilots for training and employee retention. With Cormac, we discuss the crucial role of measuring AI outcomes and ensuring that long-term strategies also deliver short-term payoffs. The episode concludes with a discussion on the ethical deployment of AI, a concern shared by many CEOs as they integrate AI into their capital strategies. Tune in for an enlightening discussion on the intersections of finance, technology, and ethics.

Further Reading:

Deloitte Report: The ecosystem imperative

EY CEO Outlook Pulse Survey

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