This question sets the stage for our thought-provoking discussion with industry experts, Dan Blagojevic (Optima Partners) and Chris Warburton (ROStrategy).
“The only changes with AI is if you don't adopt it quickly, then customers will change loyalty to someone else. So you've got to be investing in this stuff now, listening to the customers, and if you're not there, then you're going to fall behind.” – Chris Warburton
Welcome to the first full episode of the Credit Shift podcast, brought to you by Webio.com.This conversation is hosted by Webio Chief Strategy Officer, Paul Sweeney, and explores the role of AI in this sector and the strategic challenges poised by its slow adoption.
“My biggest concern with this generative AI process is that customers will be individuals, will be asking ChatGPT and the likes for advice. That will be driving customer behavior. That customer behavior will then feed us as another data asset into the pool of data on which generative AI is being retrained. So the danger is that there is a big risk there, that the generative AI will start learning from its own processes in its own way of thinking” – Dan Blagojevic
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