Insights and Inspiration


AI Ethics and Finance

Navigating the Intersection of AI, Ethics and Finance

Paul Sweeney | Chief Strategy Officer
Listen and Subscribe
Credit Shift podcast on Spotify Credit Shift podcast on Apple 


With AI revolutionising all sectors, how does it impact credit, collections, and the entire fintech industry? Terry Franklin, EVP at QUALCO, joins Paul Sweeney (Webio) and Dan Blagojevic (Optima) to shed light on this fascinating topic.

Read the blogs from the podcast:
- AI in Finance and Collections: Opportunities and Sticking Points
- AI in Finance and Collections: Ethics and Trends

Terry shares insights on how QUALCO uses analytics-driven fintech solutions and AI to manage non-performing loans, data analytics, and supply chain finance. Terry's stories of applying AI to business processes for enhanced efficiency and customer service are truly enlightening.

We navigate the complexities of AI - its opportunities, its challenges, and its implications on our daily dialogues. From profiling population groups through technology to integrating machine learning across businesses, our exploration of AI is thorough and thought-provoking. Terry also highlights the potential risks and rewards entwined within these AI-infused processes.

As we traverse into the realm of AI ethics and data bias, Terry provides invaluable tips on how organisations can ensure ethical AI usage. He discusses the power of AI in identifying potential conduct risk issues even before they surface and emphasises the need for quality data in AI models to bypass bias.

As we wrap up our conversation, Terry shares his views on emerging trends in data optimisation and the evolving landscape of the credit and collections industry. We hope you'll find this discussion as fascinating as we did.

"I think people can understand, is somebody in financial hardship or not? But actually, somebody's attitude to paying is very different, why somebody will or won't pay. Being able to have the ability to get into understanding that will add value. So there are definitely some scenarios where the deeper you can understand the attitudes or the behaviors of a customer, not just the cold hard facts, the more useful that will be in the way you tailor the interactions thereafter." - Terry Franklin, EVP at Qualco Technology.

Main topics discussed in this episode:

  • Using AI for Credit and Collections
  • AI's Impact on Client Expectations   
  • The Need for Emotional AI Solutions    
  • Attitudes Towards Machine Learning in Organisations 
  • Practical AI for Conduct Risk Prevention       
  • Efficiency Optimisation in Various Sectors       
  • Emerging Trends in Data Optimisation       
  • AI for Better Outcomes and Solutions

Connect with Terry Franklin:

For more information visit:

This podcast is produced in partnership with

Everything you need to deliver great customer experiences and business outcomes

Experience the wonder of Conversational AI for Customer Engagement

If you need to improve your customer engagement, talk to us and we'll show you how AI automation via digital messaging apps works.

You will love the Webio experience.

We promise.




Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.


Uplift in Payment Arrangements
Increase in Agent Productivity
Decrease in Operational Costs
Increase in Customer Engagement


WhatsApp Contact Button