CEO of Webio, Cormac O’Neill, chats to Karl Fitzpatrick of the “Business Matters” Show on South East Radio

Following the fallout from Covid and the war in Ukraine, the cost of living pressure that people are struggling under is now being called a crisis. 

Consequently, businesses must evaluate the way they approach debt collection. Customers in debt need to be engaged with sensitivity as they're in a vulnerable situation. 

"First and foremost, it is built around respect and communicating with people through the channels they like to be communicated with, and taking a more empathetic approach to how you collect money.” Cormac O'Neill 

In this interview they discuss: 

• Using conversational AI messaging via the channels your customers prefer 
• Empathetic customer engagement (words and timing matters) 
• Automated debt collection and intent analysis 
• Webio’s journey from a start-up to a thriving company 
      

Listen here to catch the full interview.