Following the fallout from Covid and the war in Ukraine, the cost of living pressure that people are struggling under is now being called a crisis.
Consequently, businesses must evaluate the way they approach debt collection. Customers in debt need to be engaged with sensitivity as they're in a vulnerable situation.
"First and foremost, it is built around respect and communicating with people through the channels they like to be communicated with, and taking a more empathetic approach to how you collect money.” Cormac O'Neill
In this interview they discuss:
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