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Headshots CRMPlayaz team with Paul Sweeney from Webio and Dan Miller from Opus Research talking about Conversational AI

How will Microsoft's Acquisition of Nuance Impact Conversational AI?

It is the talk of the town. Microsoft has acquired Nuance, a conversational AI and voice recognition specialist.  Nuance is best known for its deep learning voice transcription service, which is very popular in the healthcare sector. Its conversational AI tool is freeing physicians from note-taking and allowing better patient-physician interactions in person or in the telemedicine appointments that have taken off during the pandemic.

Nuance's programme "has completely redefined clinical documentation by capturing and contextualising every word of the physician/patient encounter and automatically documenting it," said Microsoft Chief Executive Satya Nadella during the deal announcement. But why is this Microsoft's latest acquisition such a big deal and getting so much coverage?

In this edition of CRMPlayaz with Brent Leary, Paul Greenberg, and L Nicole FranceWebio's Head of Product Paul Sweeney, and resident conversational AI guru, joins Dan Miller Lead Analyst and Founder at Opus Research to delve deep into what the Microsoft acquisition of Nuance will do for conversational AI adoption and proliferation.  

Check it out, you won't be disappointed. Watch below. 

 

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Are We Now in the 
Conversational AI Moment?
 

by Paul Sweeney 

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Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.

 

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