AI assistants aren't just a thought for the future, they are active now and are breaking ground in the credit and debt collections industry. In this podcast - taken from a talk given at the World Credit Congress & Exhibition 2022 - Webio CEO, Cormac O'Neill, unpacks all that conversational AI and digital assistants can do for customer engagement and debt recovery.
Cormac discusses the fundamental shift that has taken place in how we interact with companies and the role the Covid pandemic played in this transformation. Conversational AI has changed forever how companies communicate with their customers, and if you haven't taken it onboard, you will be left lagging behind.
The Webio CEO also gave us his predictions for the not-too-distant future, which were certainly compelling.
You can read here Cormac's talk on AI digital assistants.
If you need to improve your customer engagement, talk to us and we'll show you how AI automation via digital messaging apps works.
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