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Webio Wins Best Use of AI in a Consumer/Customer Service at AI Awards

Webio’s Conversational AI platform has come out on top at this year’s AI Awards.

Webio is over the moon to have won the Best Use of AI in a Consumer/Customer Service Application at the 2021 AI Awards. In partnership with principal sponsor Microsoft, eight winners were crowned at the AI Awards from 32 shortlisted applicants in industry, academic research, and students from a wide variety of fields in AI from Cybersecurity, RPA, data privacy, healthcare, speech recognition, customer service and more.

The Webio team is delighted to be a recipient of an AI Award, the recognition it brings, and In partnership with principal sponsor Microsoft, eight winners were crowned at the AI Awards from 32 shortlisted applicants in industry, academic research, and students from a wide variety of fields in AI from Cybersecurity, RPA, data privacy, healthcare, speech recognition, customer service and more. the beautiful award which we will proudly display in the office.

Commenting on the award win, Cormac O’Neill, CEO at Webio said "Webio has always believed in the pragmatic use of AI to solve real, visible, and measurable problems for credit and collections professionals.

This award recognises the impact of Conversational AI on customer engagement at scale. Customers want positive and productive conversations with companies. As a specialist in this space, we have the specialist AI to deliver on this requirement. The credit industry is seeing it really needs to step up to the next level of digital interaction and we are helping them on this transformation journey.

It has been an exciting year for Webio with the launch of AI Propensity Studio. The first of its kind in credit and debt collections Propensity Studio is designed to optimise customer engagement by understanding the language that customers use and figuring out from that what the customer is trying to achieve. It then helps them reach that goal better and faster than ever before using machine learning and AI.

Digital conversations grew exponentially over Covid19 as customers and companies alike struggled to reorganise their payment schedules in response to constantly shifting circumstances. Over the pandemic many people found themselves in credit conversations and digital channels is where they wanted to conduct their business.  Overnight the sector truly went digital and Webio was there to help them.

This is fresh off the back of a win at the 2021 Credit and Collections Technology Awards, where Webio and Bristow & Sutor picked up the Digital Business Transformation Award.

“These awards are a testament to the power of focus in a global fintech environment. We are looking forward to 2022 and the positive impact that our specialist conversational AI will bring to the finance, retail, and utility companies we are engaged with across the UK and Europe”.

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METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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