Insights and Inspirations


Delia Jones, Chief Operating Officer, Webio

Webio is ISO27001 Certified… again!

Webio is ISO27001 Certified… again!

Earlier this month, Webio successfully completed an external assessment by the British Assessment Bureau, a leading UKAS Certification Body, and achieved certification for the ISO 27001:2023 information security standard, making Webio one of the few platforms in our field to meet the highest internationally recognised security standards.

ISO 27001 is the internationally recognised Information Security Management Standard that proves an organisation’s commitment to protecting their customer, employee and shareholder’s information.

Delia Jones, Webio’s Chief Operating Officer said, “Achieving the ISO certifications will assure our customers that we are operating recognised frameworks for managing information security and quality. We’re extremely proud to have been awarded the ISO 27001 certification for a third year. I’m even more pleased that our processes meet a global standard for best practice and enable the Webio team to do their jobs effectively and securely.”

With ISO 27001 in place, Webio continues to minimise risks to potential data security breaches and reduce errors and costs while demonstrating credibility and trust.

This rigorous data security standard demonstrates that Webio has the processes, procedures and controls in place to protect data, its confidentiality and availability throughout the company.

How do Webio customers benefit?

Being ISO 27001 certified is a testament to the fact that Webio prioritizes data security. But it also ensures the following:
  • Customer data is rigorously protected
  • We assess, minimize and eliminate risks and vulnerabilities
  • Webio is compliant with the highest standard for information security
  • Operational excellence when it comes to our IT, HR and information processes
About Webio 
Webio is a specialist in credit, collections, and payment conversational messaging and has built its own propriety conversational technology specifically for the credit and collections industry. The Webio platform empowers customer engagement with conversational AI, using automated chatbots, Natural Language Processing and Machine Learning to deliver customer conversations in any digital messaging channel, personalised and at scale.  

Acting as the 'central intelligence hub', Webio orchestrates all the elements needed to have successful customer journeys, enabling the credit industry to positively and empathetically engage indebted and vulnerable customers.  

Webio is on a mission to rebalance the Credit, Collections and Payment ecosystem by reimagining the way lenders engage and converse with customers.  Webio is a multiple award-winning company and is the founder of one of Europe’s leading conversational interface conferences – ConverCon.


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