Insights and Inspirations

NEWS STORIES

BACK

Webio brings Conversational AI to Phoebus Software Clients

Phoebus Software Limited (PSL) has selected the Webio team as its partner to supply multi-channel customer communication for PSL’s clients

This partnership is the latest addition to the Phoebus Ecosystem Programme that pulls together best of breed suppliers across a range of non-core Phoebus services.  This enhances PSL’s overall offering to both new and existing clients.   

Webio is an award-winning provider of customer engagement solutions. Particularly used in collections environments, the solution utilises artificial intelligence to predict customer outcomes based on multi-channel communication.  It also utilises chatbot technology to take pressure off collections’ teams by dealing with basic enquiries and letting collectors deal with cases that need focussing on. The integration will be achieved via the Phoebus API engine creating a full audit trail of customer activities.

Many banks and lenders request SMS messaging as a communication requirement – this is standard. The reality today is that many borrowers expect to be able to communicate across their social media channel of choice and many people are now moving away from SMS as their preferred messaging application. The partnership will allow PSL’s clients to communicate in multiple ways with borrowers who are in arrears thus improving outcomes. The solution will also optimise operational efficiencies. 

Richard Pike, sales and marketing director at Phoebus Software Ltd, says, “We are always undertaking due diligence in the market to find solutions that will add real value to our clients. As the leading account servicing software provider across the UK and Ireland, we have a lot of clients and prospects with arrears portfolios. The ability to allow our clients to communicate more efficiently across more channels can only be a positive for our clients and their borrowers. We look forward to working with Webio to create a market-leading solution in this mission-critical area.”

Mark Oppermann, head of sales and marketing at Webio, says: “We are delighted to be joining forces with the PSL team in bringing conversational AI and messaging to their customer engagement journeys. We are excited about the prospect of delivering this engagement over the digital channels customers use daily, along with the ability to bring in automation for immediate and speedy customer responses whilst delivering huge business efficiencies and great customer experiences.  

“With our Propensity Studio, the ‘one size fits all’ approach is no more. Highly personalised customer journeys driven by natural language understanding, customer intents and sentiment analysis determine how best to manage each customer interaction and that has been a real game-changer.

“Partnering with PSL is a great opportunity for us to work with an innovative team, to bring AI-driven technology that really does work.”

 

Back

 

 

CONTACT US

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

WhatsApp Contact Button