It has certainly been a busy year here at Webio and we are thrilled to have reached the finals of the Credit Awards 2020 for the Best Use of Technology - Customer Service, Collections and Recoveries.
Taking place virtually this year, Webio joins the list of worthy competitors all of whom will have their fingers crossed on awards night.
“This has certainly been an interesting year, in so many ways. We have had the opportunity to working closely with our clients to introduce conversational customer engagement solutions that have helped them manage the huge increase in customer contact and streamline customer payment requests and holidays over messaging by blending automated chatbots and live agents", comments Mark Oppermann, Head of Sales and Marketing at Webio.
Credit Strategy celebrates Credit Awards 21st anniversary as the flagship awards in credit and financial services on 5 November. The awards, known as 'the Oscars of the industry' recognise and reward innovation, best practice and the hard work of individuals, business divisions and pan-global conglomerates across the entire industry.
In a year in which the pandemic has become a catalyst for innovation, agility and transformation, the Credit Awards will reflect the times in 2020 by becoming a fully digital, broadcast event.