We’re absolutely thrilled to share that Webio has taken home not one, but two awards at this year’s Credit and Collections Technology Awards! We’ve been recognised in two exciting categories:
Artificial Intelligence in Credit & Collections Solution and
Vulnerable Customer Identification & Screening Solution. These wins mean a lot to us—they’re a testament to our commitment to bringing advanced, thoughtful AI solutions to the credit and collections industry. Our Conversational AI platform and Custom Collections Language Model (CCLM) have been developed with deep industry insight, allowing us to help businesses manage customer conversations at scale with empathy and accuracy.
Our
CRO, Mark Oppermann, put it best: “We’re over the moon with these wins. Our team has put so much heart and hard work into developing our Conversational AI and Custom Collections Language Model, technology that make a real difference for our clients and their customers.
It’s an honor to see that effort recognised. We’re dedicated to building tools that make financial conversations easier and that recognise each customer’s unique situation.”
Who We Shared the Stage With 
Winning these awards is a tremendous honor, and we’re proud to have been recognised alongside some of the top innovators in the industry. The high caliber of this year’s finalists underscores the competitive landscape of AI-driven solutions in credit and collections, making our win even more meaningful. We’d like to acknowledge the hard work and achievements of our fellow finalists across both categories:
Artificial Intelligence in Credit & Collections Solution Award Finalists: Bud Financial, CGI, Dukes Bailiffs and Vux World, Inicio AI, Paperplane AI, Phillips and Cohen Associates with Elephants Don't Forget, Tech City Labs, The Digital DRA
Vulnerable Customer Identification & Screening Solution Award Finalists: Brachers, Data on Demand, IE Hub, Morgan Ash, Saascom, Sagacity and Sky Mobile
What the Judges Had to Say The awards’ judging panel highlighted Webio's ability to significantly enhance business performance through AI-driven customer conversations.
They praised the company’s innovative approach, noting, "Webio showcased notable metrics showing how AI can be used to analyse and manage customer conversations," and emphasised its cutting-edge technology:
“Webio’s technology provides a cutting-edge approach to collections.” They also commended Webio’s proactive approach in addressing customer needs, stating, "Webio’s conversational AI offers high accuracy in detecting vulnerabilities early, enabling businesses to manage customer conversations with a proactive approach.”
This feedback underscores Webio’s unique position in the industry as an empathetic and efficient solution provider.
Why This Matters At Webio, we’re not just building AI for AI’s sake. Our Custom Collections Language Model (CCLM) was specifically designed to navigate the nuances of credit and collections. It can identify customer intent, detect vulnerability early, and manage conversations in a way that feels human and understanding. This lets us achieve a 59% detection rate for vulnerable customers, ensuring that they’re supported every step of the way.
Our vulnerable customer identification capability is having a real impact too. It’s all about bringing empathy and efficiency together, scaling up to handle millions of conversations a month without losing the personal touch that customers need and deserve.
Thank you to everyone who has been part of our journey, and here’s to more success in making credit and collections better for everyone!
