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Conversational AI Customer Engagement Specialist to Headline Sponsor 2023 UK Credit and Collections Conference  

Webio, a Conversational AI technology company which specialises in credit and collections customer conversations, has for the second year running, taken headline sponsorship for the Credit Services Association’s annual conference - the UK Credit and Collections Conference (UKCCC) - to be held in Manchester on Thursday 14 September 2023.  

The UKCCC in association with Webio, brings together professionals from across the collections and wider credit industry to explore the key policy and regulatory developments faced by firms and their customers and stakeholders.  

Speaking at last year’s event, CEO of Webio, Cormac O’Neil said: 

“If you provide people with quality content they will genuinely learn, and this is a really good reason to come to this event, because you will get that quality content and you will learn!” 

Commenting on the partnership, Mark Opperman, Co-founder of Webio said, 
 
“We’re delighted to once again sponsor this year’s UKCCC. The industry continues to face its biggest challenge into 2023 and beyond, and credit and collections teams are positioned at the heart of this fragile climate, engaging with a growing number of at-risk customers who face unprecedented financial difficulties. It’s never been more important for all involved to engage, share, and understand how to overcome the current and impending challenges. We are looking forward to hearing industry professionals and experts discuss these issues and offering insights into how technology is proving to be a driving force in this new digital age.” 

Colleen Peel, Head of Marketing and Events at CSA commented on the recent announcement,

“Partnering with Webio for the second year running is testament to the quality content and networking opportunities this event provides for both its attendees and sponsors.  

This year’s event will focus on technology and innovation as well as regulation, compliance and culture to help firms operate at the highest standards while putting your people and customers first.  Webio’s expertise in credit and collections customer engagement is therefore a great fit and very appropriate for the 2023 event.” 

Full details on the event can be found here.   

Notes: 

• The Credit Services Association (CSA) is the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry. The Association, which has a history dating back to 1906, has over 300 member companies which represent 90% of the industry, and employ 11,000 people. At any one time its members hold up to £60 billion for collection, returning nearly £4 billion in collections to the UK economy per annum. As the voice of the collections industry, our vision is to build confidence in debt collection by making the entire process clear, easy to understand and less stressful for all those involved. Further information on the CSA can be found at www.csa-uk.com.