Webio was named as a finalist in the 2024 Credit Awards in the category of 'Best Technology Provider – Vulnerable Customer Identification'.

Webio's conversational AI technology uses AI and automation to provide empathetic and effective customer engagement in the debt collection and financial services space. As a priority in this industry, vulnerable customers need to be recognised and helped along their debt management journey.

Delia Jones, Webio's Chief Operations Officer, explains more:

"Working as we do in the credit and collections environment, it's important to us at Webio and to our clients to be able to identify vulnerable customers and manage conversations with them appropriately. The Webio technology is getting more and more clever at using AI to identify those vulnerabilities, then taking that to the next level of understanding - understanding the type of vulnerability. And then also being able to take proactive decisions, both from an automation point of view and from an agent point of view, to really enable positive outcomes for those conversations. So that is why we were nominated for this award and it's one that we're really proud of."

The Credit Awards are presented by Credit Strategy and 2024 marks it's 25th year running. This year, Webio is honoured to have been included alongside fellow finalists Financial Cloud & Perch Group and IE Hub. 

These awards are well known for recognising outstanding achievements, focusing on best practices, innovation, and those setting new standards in the credit and financial services industries.