Insights and Inspirations

NEWS STORIES

BACK
Another Award Win for Webio at Collections and Customer Service Awards

Another Award Win for Webio at Collections and Customer Service Awards

We have done it again and won a Best Use of Technology Award at the Collections and Customer Service (CCS) Awards 2020.

Awards season is well and truly here with many awards ceremonies being held closer to the end of the year due to the pandemic. As a result we have had been awarded two awards in the last two weeks and we are absolutely over the moon and would like to say thank you to all involved!

The CCS awards took place as part of the Credit Festival weel and recognise success in the Collections and Customer Service industry. Held virtually, the team at Credit Strategy put on a great ceremony and there was certainly great excitement on the day.

Winning the award for best use of technology, the Webio team have been recognised for orchestrating all the conversation elements that are needed for credit and collections teams to have effective, efficient, and successful customer conversations. Making having those difficult conversations easy by connecting businesses with customers via conversational messaging in channels like SMS, WhatsApp, Viber etc. Customers feel less pressure to communicate over messaging because it gives them more control as they feel less pressurised, thus generating better outcomes for both them and the business.

Commenting on this win Mark Opperman, Head of Sales and Marketing at Webio said, "Another award win, we are so humbled and overjoyed to be receiving this recognition.  We have worked so hard to develop our conversational technology to ensure that we are delivering a best-of-breed solution that not only delivers for our clients but their customers.  It is all about the results at the end of the day and engaging in more efficient ways over messaging using automation, chatbots, live agents, and AI has proven to deliver not only for the business but for customers as well.  It is a win-win really." 

CONTACT US

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

WhatsApp Contact Button Facebook Contact Button