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Machine Learning in Debt Collections...Predicting if Customers Will Pay

Will Your Customers Pay?  Wouldn’t that be Nice to Know.   See How Machine Learning is Predicting What Your Customers Will Do

Tuesday January 28th 1pm (GMT) or Friday January 31st at 11am (GMT)

View All Sessions in the Collections Series Webinar


We have reached the final webinar in our Collecting Customer Payments Webinar Series,  a series that is devoted to highlighting just how effective digital conversations are at reaching out, engaging with customers, collecting payments , reducing costs and increasing agent efficiency at each point of the debt cycle.

In our first three webinars, we talked about getting your customer channels right, chatbots and agents working in harmony to improve customer engagement and save hours of agents’ time and delivering higher completion rates.

Now, we are moving onto Machine Learning and predicting customer conversation outcomes.  Which, believe it or not,  is already having a positive impact in the debt collections industry.  

Imagine, if you knew the outcome of all your customers’ conversations before the conversation started, what would you do differently for the next  engagement.  That is what machine learning is all about and a lot more too.

We will take the myth out of AI and Machine learning and get down to brass tacs to show exactly what it can deliver and how to start using it. 

In this 40-minute session, we will take a closer look at:

  • How machine learning in collections works
  • Predicting customer conversation outcomes with 85%+ accuracy
  • Calculating propensity-to-pay scores and moving conversations onto the next best action
  • Identifying possible vulnerable customers and directing them to specialist agents

Join Us On:

Tuesday January 28th  at 1pm (GMT)
or
Friday January 31st at 11:am (GMT)

 

All Webinars in this Collections Series

#1: The Secret to Customer Engagement ...
Its All About Your Channels

 

 

READ MORE

 

#2: AI & Automation Blending
Blending AI and Agents to Take Your Collections to the Next Level

 

 

READ MORE

#3: Process Automation in Debt CollectionsTaking Customer

Payments,Reducing I&E Processing Time to 5 mins as Part of
Any Customer Conversation

 

READ MORE

 

 

#4: Will Your Customers Pay?  Wouldn’t that be Nice to Know
See How Machine Learning is Predicting What Your Customers Will Do

 

READ MORE

 

Back to Thought Box


Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.

 

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If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

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Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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