Insights and Inspirations

THOUGHT BOX

BACK
Webio webinar image showing conversation bubbles and contct centre agent and AI chatbot

See How 1 Collections Agent Handles Multiple Customer Conversations Webinar

Thursday Apri 11th at 11am (GMT)

Duration: 30 mins

Collections organisations and teams are still over-reliant on traditional customer contact methods. Hammering customers on the phone trying to kick-start  a conversation or firing out endless outbound SMS is ineffective in getting customers to respond and start a conversation.

The reality is that agents are spending more and more of their valuable time handling lower value customer interactions and contributing to rising contact costs.

With the introduction of conversational messaging, this reality is quickly shifting.  Collections agents, with the power of digital conversations, now have the opportunity to optimise their performance and handle multiple customer conversations concurrently.  Imagine 1 agent managing 10 customer conversations...this is the new reality of collections.

In this 30-minute focussed webinar, you will have the opportunity to see how:

  • Conversational messaging works in the collection's environment
  • Time-consuming processes like ID&Vs or I&Es are reduced to just minutes
  • One agent can handle multiple customer conversations
  • 'As they happen' customer-agent interactions are managed to completion
  • Securing more payments, promises-to-pays and reducing costs is achievable

 

 

CONTACT US

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS