Duration: 30 mins
Collections organisations and teams are still over-reliant on traditional customer contact methods. Hammering customers on the phone trying to kick-start a conversation or firing out endless outbound SMS is ineffective in getting customers to respond and start a conversation.
The reality is that agents are spending more and more of their valuable time handling lower value customer interactions and contributing to rising contact costs.
With the introduction of conversational messaging, this reality is quickly shifting. Collections agents, with the power of digital conversations, now have the opportunity to optimise their performance and handle multiple customer conversations concurrently. Imagine 1 agent managing 10 customer conversations...this is the new reality of collections.
In this 30-minute focussed webinar, you will have the opportunity to see how: