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8 Tips on How to Use Conversational SMS Messaging in Debt Collections

GUIDES / 01 Feb 2022

8 Tips on How to Use Conversational SMS Messaging in Debt Collections

Engaging with customers out outstanding payments is challenging and achieving the desired result time consuming and costly.  Conversational SMS Messaging has proven to be a very effective in reaching out and engaging with customers. With the advances in conversational technology with automation, chatbots and AI, SMS messaging has undergone some what of a transformation and is now better than ever.   

These 8 tips will help you start on the road with Conversational SMS and upgrade any SMS messaging engagement that you may already be engaged with.

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Learn more:
The Importance  of Conversational SMS Messaging in 
Debt Collections

 

 

Webio, the Conversational AI specialists brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational AI engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers using conversational messaging.

 

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METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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