Households are facing a challenging period with inflation, fuel costs and interest rates all rising. Credit and collections teams are at the coal face engaging with at-risk customers who are dealing with financial difficulties. This report draws on new research exploring how customers feel when interacting with credit and collections teams.
Written for credit and collections teams, this report draws on research carried out with 2,000+ UK adults.
The report presents six smarter ways to engage positively with customers across the debt cycle to make having difficult conversations easier and ensure increased engagement rates that positively impact cash flow.