Overall, AI chatbots should be resilient both technically and conversationally, so to ensure the bot is robust you must vigilantly check for poorly developed NLP (Natural Language Processing) systems and language. If these are not tested properly it can lead to disastrous consequences, including application crashes or offensive content. The bottom line is - test to make sure your chatbot operates as anticipated.
In the end, your conversational AI bot will be unique, and while some customer responses will be standard, others will be tailored to your industry, products, and services.
If you need to improve your customer engagement, talk to us and we'll show you how AI and automation via digital messaging channels work.
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