The Conversational AI Specialists

Multi award-winning Irish tech start-up, Webio, was formed in 2016 in Dublin when friends and colleagues Cormac O’Neill (CEO), Paul Sweeney (Chief Strategy Officer) and Mark Oppermann (Chief Revenue & Marketing Officer) saw a bright future in conversational AI.

Their prescience paid off, and since its inception, Webio has risen to be one of the foremost conversational AI platforms servicing the credit and collections industry. Webio has grown to have clients across the UK and EU, and are making in-ways into America and Africa. 

In short, the Webio AI customer engagement platform sits between businesses and their customers to orchestrate positive and empathetic customer conversations over any messaging channel, at scale, using AI and automation. Webio uses a ‘blended AI’ approach to customer engagement that lets AI chatbots work alongside human agents to effortlessy engage with customers.

Webio’s Mission 

Webio is on a mission to make financial conversations easy.  

The company uses AI to re-imagine the way enterprises engage with their in-debt and vulnerable customers. The difference Webio makes to clients is increasing customer contact and engagement rates, reducing the cost of engagement and collections while contributing to an excellent customer brand experience.  

Webio’s Conversational AI Technology  

What sets Webio apart is the high level of AI sophistication, which is built on a custom language model (CLM) that is specifically trained to speak the language of the credit industry.

This laser-sharp focus of the Webio CLM, along with Webio’s propriety natural language understanding engine, helps collections teams have successful conversations using automated AI chatbots. This lifts operational performance and agent efficiency while automating over 75% of the conversations without losing the personal touch.  

Read more about the technology behind Webio's AI debt collection software.

Webio has chosen to specialise in credit and collections conversations. We understand the processes, the workflows, and the language challenges you have to overcome. We help you automate these conversations in ways that not only help your customers get what they want, but help your agents service these customers much more effectively.  

Compliance and Security 

Furthermore, Webio technology gives companies complete control, compliance, security and privacy in their conversational AI solution that keeps businesses safely within the lines of EU and UK legislation and ethical AI regulations. Webio has been awarded ISO 27001 certification. 

AI Bringing Benefits to Businesses, Agents and Customers 

Webio believes that its AI technology not only improves business efficiency, but it also has a positive impact on the people involved. From the customer point of view, AI chatbots help them get their issues resolved quickly, and from an agent perspective, the AI tools guide them with insights, alerts and suggestions. Agents can now be helped by a new generation of AI assistants (or co-pilots), which transforms their jobs into debt advisors and guides rather than just agents answering queries.  

Delivering Value to our Clients  

Leading UK and European enterprises in the retail, utility, financial services and debt collection industries use Webio’s conversational customer engagement platform to orchestrate millions of customer conversations and have convenient and highly personalised interactions.  

Clients include The Very Group, Frasers Group, Hoist Finance, DCBL, NCO Europe, and Anglian Water. Webio also builds key partnerships, such as with Sopra and QUALCO. 

Read a few of our Webio success stories.

Clients report significant improvements in key metrics, for example: 

• A large UK utility increased their engagement rate from 7% to 36%. 
• A medium-sized debt collections company outperformed their dialler by 3x with Webio. 
• Independent research identified that full adoption of Webio for debt collection provided a 10% uplift in overall payments performance. 

Continuously Innovating 

Webio places a high value on R&D and strives to stay ahead of the technology curve in our space. Looking ahead, we believe that every company will have its own custom language model and all employees will have their own AI co-pilots. 

Awards 

Webio has won multiple awards spanning across categories in AI and machine learning and solutions for credit and collections. 

Have a look at the various awards Webio has won.