In short, the Webio customer engagement platform sits between businesses and their customers to seamlessly orchestrate customer conversations over any messaging channels at scale. Using Conversational AI, machine learning and NLU Webio use a ‘blended AI’ approach to customer engagement that lets Webio chatbots work alongside human agents to seamlessly engage with customers.
Webio automate and blend millions of customer conversations letting chatbots handle the lower value conversations and only bring in agents when needed.
Using our Propensity Studio to intelligently send, receive, predict, respond and complete customer conversations, we improve liquidity by making difficult customer conversations easy.
Webio has chosen to specialise in these credit and collections conversations. We understand the processes, the workflows, the language challenges you have to overcome. We help you automate these conversations in ways that not only help your customers get what they want, but help your agents service these customers much more effectively.
