What is Webio?In short, the Webio customer engagement platform sits between businesses and their customers to seamlessly orchestrate customer conversations over any messaging channel, at scale, using Conversational AI, Machine Learning and Natural Language Processing.
Webio uses a ‘blended AI’ approach to customer engagement that lets AI chatbots work alongside human agents to effortlessy engage with customers.
Webio automates and blends millions of customer conversations, letting AI chatbots handle the bulk of conversations and only bringing in agents when needed.
Using our Propensity Studio to intelligently send, receive, predict, respond and complete customer conversations, we improve liquidity by making difficult customer conversations easy.
Webio has chosen to specialise in credit and collections conversations. We understand the processes, the workflows, and the language challenges you have to overcome. We help you automate these conversations in ways that not only help your customers get what they want, but help your agents service these customers much more effectively.
