Not only are methods such as phone calls and letters outdated, they deliver poor success rates and alienate customers. And they’re also not particularly effective for getting customers to engage and discuss their outstanding payments or structure their payment plans.
Debt collection technology works with the customer, not against them.
Technology has proven to swing performance around and gives the industry the chance to reform and shake that negative image and ultimately increase collection rates and efficiency alongside customer satisfaction.
There is barely an industry that has not been disrupted by technology and the collections industry is no exception.
More about Debt Collection Technology
Subscribe to the Webio newsletter to stay up to date with the latest news in conversational AI for customer engagement.
Enjoy news on Webio podcasts, webinars, articles and more.