Customer self-service involves customers handling their own queries and transactions online through a portal or app without having to talk to an agent.
It's powerful as it lets customers be self-sufficient and find their own solutions whenever they can, and they complete their tasks without the need to wait for a human to connect to them.
Some examples of customer self-service include accessing an online knowledge base for help, finding answers to simple questions like account balances and money owed, and making payments within the portal.
For customers, self-service portals provide an easy and convenient way to access information and services at any time, from any location. They can also help to reduce wait times and improve overall customer satisfaction.
While for businesses, self-service portals can help to reduce operational costs and improve efficiency by automating many routine tasks and processes.
When it comes to debt management, self-service portals can be particularly useful. They can provide customers with a range of tools and resources to help them manage their debts themselves, such as budgeting calculators, repayment plans, and online payment options.
This can help to reduce the number of missed or late payments, and ultimately help customers to become debt-free more quickly. Self-service portals can also help businesses to better track and manage their customers' debts by providing real-time updates and alerts.
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