A self-service platform is an online portal (app or website) that allows customers to perform tasks and access information themselves without needing help from an agent. 

Examples of self-service platforms 

Online banking platforms that allow customers to manage their accounts, transfer funds and pay bills without visiting a physical bank branch. 

Self-checkouts in shops that allow customers to scan and pay without needing a cashier. 

Customer self-service portals that allow users to view and manage their account information, track orders and access customer support resources.  

How does a self-service platform benefit the credit and collections industry? 

By using online payment and debt management portals, together with automation, AI chatbots and virtual assistants, those working in collections see: 

Increased efficiency: Self-service platforms can automate many routine tasks, such as sending payment reminders and processing payments, reducing the need for human intervention and speeding up the collections process. 

Improved customer satisfaction: Self-service provides customers with more control over their accounts and payment options, leading to greater satisfaction and loyalty. 

Reduced costs: With self-service platforms, the need for customer service agents is reduced, leading to lower operating costs as fewer agents are needed, and ultimately, a healthier bottom-line.  

Undoubtedly, self-service platforms can provide many benefits to businesses and customers alike.

 
To learn more, see:   

• Webio Self-Service Studio 
• Download the Self-Service Studio Explainer 
• The New Debt Collection: The Rise of Self-Service Portals with Conversational AI 
• Self-Service Portals: The Future of Debt Management 
• Benefits of Self-Service 
• Why Self-Service: 11 Stats from Customer Surveys