It provides customers with a convenient and safe way to pay their bills and manage their debt from an Internet-enabled device like a mobile phone or laptop.
There are several benefits to using self-service portals to make payments, including:
Most customer payment portals are secure and use encryption to protect sensitive information. However, it's important to follow best practices for online security, such as using strong passwords and avoiding public Wi-Fi when making payments.
Many payment portals allow you to customise the look and feel of your business’s portal to match your brand. You may also be able to set up automated email notifications, customise payment forms, and track payment activity.
A good payment portal application should offer integration with the most common accounting and CRM systems, which helps to keep your data accurate and the payment process running smoothly.
Customers can typically contact support through phone or email, and many self-service portals also offer online help like a WebChat bot and FAQs to help customers troubleshoot common issues themselves.
Reporting and analytics tools allow customers to track their payment activity, view their transaction history, and generate reports. Businesses also have reports that they generate from their customers’ activity on their portals, and this can help them make informed decisions.
To learn more, see: