What is a Conversational AI Platform?


A Conversational AI platform is technology that helps businesses have smart, natural conversations with customers over digital messaging channels like WhatsApp, SMS, and webchat etc.
 
It uses AI to understand what customers are saying, respond in real time, and guide conversations just like a human would.
 
Webio is a Conversational AI platform built specifically for credit, collections, and payments. At its core are AI Agents—intelligent bots that can manage entire conversations from start to finish. They understand intent, extract key information, identify vulnerable customers, and guide them down the right path.

And when it matters most, Webio blends these AI Agents seamlessly with live agents. Conversations can be handed over or shared, ensuring customers always get the right help at the right time.

What can a Conversational AI platform deliver?

  • Smarter, faster customer engagement
  • More payments collected, with less effort
  • Lower contact centre costs
  • Happier customers and agents
Conversational AI platfoms like Webio, power automation, digital engagement, and smart agent support tools to help create a more productive,efficient and less stressful work environment for agents and a beter customer experience.



 

 

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52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
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