Industries such as finance, retail, utilities, and debt collection benefit significantly from AI Agent Platforms due to their high volume of customer interactions and the need for efficient, personalised communication.

 

AI Agents in Finance

AI agents streamline customer service operations, leading to increased engagement and improved collections. For instance, a debt recovery agency utilising AI agents experienced a 76% increase in customer payments and reduced call abandonment rates from 60-75% to significantly lower levels.

AI Agents in Retail

Implementing AI agents enhances customer engagement and operational efficiency. A leading UK online retailer reported a 52% uplift in payment arrangements, with 40% of customer conversations completed by AI agents, and a 34% increase in promises-to-pay after adopting conversational customer engagement through AI agents.

AI Agents in Utilities

AI agents facilitate effective customer communication, especially during service disruptions. Affinity Water expanded its use of AI-driven messaging across various departments, achieving average response rates that increased from less than 2% to over 20%, and overall customer engagement rates that doubled.

AI Agents in Debt Collection

AI agents assist in managing large volumes of customer inquiries, improving response times and customer satisfaction. A leading UK debt recovery agency reported a 76% increase in customer payments and a 26% monthly decrease in call volumes after integrating AI-driven conversational messaging, with 89% of conversations completed by AI agents.

Want to see how AI agents can improve your customer conversations? Check out  AI and Automation