More specifically, it means having two-way conversations between AI chatbots and humans.
Traditional chatbots use pre-defined rules and decision trees to respond to customer enquiries, whereas conversational AI automation uses Natural Language Processing to understand language and respond appropriately, and Machine Learning algorithms to learn from past interactions and improve over time. This allows conversational AI chatbots to provide more personalised and accurate responses to customers.
For more details, see: How Conversational AI Works
This AI tech is used successfully across industries and applications, including:
To learn more, see:
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