Conversational AI automation refers to using artificial intelligence (AI) to automate interactions between humans and programs that are conversational.

More specifically, it means having two-way conversations between AI chatbots and humans. 

How is conversational AI automation different from traditional chatbots?  

Traditional chatbots use pre-defined rules and decision trees to respond to customer enquiries, whereas conversational AI automation uses Natural Language Processing to understand language and respond appropriately, and Machine Learning algorithms to learn from past interactions and improve over time. This allows conversational AI chatbots to provide more personalised and accurate responses to customers. 

For more details, see: How Conversational AI Works 

What are some use cases for conversational AI automation?  

This AI tech is used successfully across industries and applications, including: 

• Customer service: Chatbots and virtual assistants can answer customer enquiries and provide support around the clock. 
     
• Sales: Conversational AI provides personalised recommendations and helps customers make purchases. 
     
• Healthcare: Chatbots can be used to answer patient questions and provide support for chronic conditions. 
     
• Education: Virtual assistants can provide individualised tutoring and support for students. 
     
• Banking and finance: AI Chatbots help customers with account information, payments, queries and can also help with financial planning. 

To learn more, see: 

• The Benefits of Chatbots in Customer Service 
• What is Conversational Chat? 
• Chatbot Examples  
• Are Chatbots the Future?  
• How to Create a Chatbot  
• Are Chatbots Effective?  
• What is Conversational Customer Engagement?