Conversational AI automation refers to using artificial intelligence (AI) to automate interactions between humans and programs that are conversational.
More specifically, it means having two-way conversations between AI chatbots and humans.
How is conversational AI automation different from traditional chatbots?
Traditional chatbots use pre-defined rules and decision trees to respond to customer enquiries, whereas conversational AI automation uses Natural Language Processing to understand language and respond appropriately, and Machine Learning algorithms to learn from past interactions and improve over time. This allows conversational AI chatbots to provide more personalised and accurate responses to customers.
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