They work 24/7, reduce wait times, and ensure consistent messaging—helping teams do more with less. By automating repetitive tasks and streamlining conversations, AI agents significantly boost overall contact centre productivity.

 

Webio’s AI Agents go a step further by using a custom collections language model tailored specifically for credit and collections. They understand customer intent, manage full conversations, and know when to bring in a live agent—driving up contact centre productivity while improving the customer experience

 

Clients who have upgraded to conversational texting or messaging have seen the rate of engagement grow and more importantly, the conversation conversion rates have skyrocketed.