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Effective Customer Engagement for Collections Webinar Series

Collecting Customer Payments Using Digital Conversations... What You Need to Know

We have run many webinar sessions about the key success factors in effectively engaging with customers in the area of customer collections.  But we still get asked so many questions about taking the first steps into using conversational messaging, simple chatbot automation, natural language processing and machine learning in the collections industry. Does it really work, what can you expect to achieve and how will customers react?

So we decided to run this collections webinar series to get back to basics and explain in stages how it all works and what you can expect to achieve. Check out the details below:

Webinar 1:  Channels
The Secret to Getting Your Customers Engaged...It Is All About Your Channels
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Webinar 2: AI and Automation
Blending Blending AI and Agents to Take Your Collections to the Next Level
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Webinar 3: Process Automation
Taking Customer Payments, Reduce I&Esto 5 mins Work As Part of Any Customer Conversation
And Save Lots of Agent Time.

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Webinar 4: Machine Learning
Will Your Customers Pay?  Wouldn’t that be Nice to Know
See How Machine Learning is Predicting What Your Customers Will Do

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Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.

 

CONTACT US

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

64%
Decrease Unwanted Inbound Calls
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS