Households face one of the most challenging periods in money management, with rising inflation, fuel costs and interest rates. Credit and collections teams are at the heart of this fragile financial climate, engaging with at-risk customers who face unprecedented financial difficulties. This report draws on new research to explore the attitudes and expectations of customers when interacting with credit and collections teams.
Written for those operating a credit and collections team, this report draws on research carried out with 2,000+ UK adults to present new insights into the attitudes and expectations of customers when interacting with brands on finance-related issues as we enter this new age of financial pressure.
We outline the new rules of customer conversations in credit and collections and give six smarter ways to engage positively with customers across the debt cycle to make having difficult conversations easier and ensure increased engagement rates that positively impact cash flow.
To find out more about the new rules of engagement for credit and collections -- and how the right approach will transform your customer relationships.