Automating debt collection has a direct correlation to improved agent efficiency and a positive bottom-line.

Automated debt collection software that uses AI chatbots is revolutionising the way debt collection agencies operate. Typically, adopting AI for collections in contact centres to work alongside human agents can add: 10% increase in collections, over 70% automation and 300+ closed daily conversations per agent.

This video shows an example of a DCA that has 60 agents and how the numbers change when AI chatbots and automation are introduced.

Have a look - it's impressive!

AI chatbots have this welcome impact by improving efficiency and reducing the workload of human agents: you can do more with fewer resources.

All in all, AI chatbots offer significant financial benefits to debt collection agencies. They can improve efficiency and productivity, provide a more consistent and personalised customer experience, and reduce errors and compliance risks. By adopting AI chatbots, debt collection agencies can increase their collection rates while reducing their operating costs, resulting in an improved financial performance for the business.