Insights and Inspirations

THOUGHT BOX

BACK
Conversational Customer Engagement - The Key to Innovation and Collections Success

Conversational Customer Engagement - The Key to Innovation and Collections Success - E-Book

Collecting customer payments has always been a challenge. Navigating the nuances of interacting with customers and trying to have the difficult conversations about money and when a payment will be made is fraught with challenges. 

The contemporary consumer, living in a world where they can summon a taxi and have their food delivered to their door is in no mood to go through the long process of rearranging a payment schedule or even talking about it on the phone.  Customers forget, are late payers and fall behind in payments for many more reasons today than they historically have.

So how can the process of collecting a customer payment move with the times? The key is in taking an innovative approach to debt collections.  Taking a step back, assessing how the business should be engaging with customer, not only to get the best outcome for the business but also the customer.

Conversational customer engagement is our new reality. Whether the business is a bank, in retail, a leading utility, an insurance company, a travel company, no matter what the business, having conversations with customers on their terms i.e. on their Messengers (messaging apps) is now the norm. So why should debt collections and recoveries be any different?

In this quick read e-book, we look at what it means to be innovative in debt collections and how to create engaging customer experiences, the scale of the shift to messengers and just why moving to a conversational customer engagement model incorporating chatbot automation is the key to debt collection success.

 

Debt Collections Webinar Series 

Collecting Customer Payments Using Digital Conversations...
What You Need to Know

LEARN MORE

 

Back to Thought Box


Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.

 

CONTACT US

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

YOUR DETAILS

WhatsApp Contact Button