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Customer Engagement Chatbots

chatbot customer engagement

Instant and Personal Customer Engagement


Chatbots Empowered by
Conversational AI

Chatbots use Natural Language Processing to have meaningful and natural-sounding conversations with customers.


Customer Journey

Quick response times, ease-of-use and effective query resolution provide customers with a smooth experience.


Agents Operate
More Efficiently

Live agents only need step in for the more complex situations resulting in reduced resource costs and happier agents.

chatbots for customer engagement

What is a Customer Engagement Chatbot?

A customer engagement chatbot uses conversational AI to interact with customers in a way that sounds as if they are talking to a human agent.

Typically, these chatbots are used in digital messaging channels, like WhatsApp, SMS and Viber, or in WebChat widgets on websites. Nowadays, customers expect to be able to contact businesses through these platforms as they are convenient and non-intrusive.

Where AI Chatbots Flourish

The more sophisticated conversational AI technology becomes, the more useful AI chatbots are for interacting with customers. Here are some of the areas where they are successfully used:

  • Credit, collections and payments
  • E-commerce and online shopping
  • Customer support
  • Booking and scheduling
  • Lead generation
  • Marketing and sales

Customer engagement and AI chatbots

Why do Chatbots Excel in Customer Engagement?

Since AI chatbots are conversational, they are good at answering customer queries and facilitating transactions.

In the end, the goal of a customer engagement chatbot is to improve the customer experience by being accessible and personalised, and quick to respond. By automating customer interactions, businesses can also reduce costs and improve agent efficiency.

With intent recognition, sentiment analysis and propensity guidance, chatbots can respond in the best way to ensure a positive outcome, be that answering an FAQ, helping with a payment or handing the customer over to a live agent.

To sum up, customer engagement chatbots provide:

  • 24/7 Availability
  • A personalised experience
  • Improved response times
  • Simultaneous handling of multiple conversations
  • A fast and efficient customer experience
  • Transaction and payments handling
  • Customer questions answered immediately
  • Agent support with data and prompts
  • Guiding the customer down the best for resolution


Come experience the wonder of Webio

If you need advice on how to improve your customer engagement talk to us. You will love the Webio experience. We promise.

Chat to one of our experts to learn more
The Webio experience


Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.


Uplift in Payment Arrangements
Increase in Agent Productivity
Decrease in Operational Costs
Increase in Customer Engagement


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