Insights and Inspirations



Chatbots and AI are Here to Stay Learn How to Use Both in Your Contact Centre

Chatbots and AI are Here to Stay: Learn How to Use Them in Your Contact Centre

Duration: 60 mins
Get Recording

Businesses are realizing that their customers now expect 24/7 customer engagement which is a challenge for many.

The significant shift towards conversational messaging cannot be ignored anymore. With 67% of customers using chatbots (not knowingly in all cases) for customer support in the last year  (Gartner) and 80% of business planning to implement chatbots by 2020 (Business Insider). The time to act is now.

So how can your business start this transition into the world of chatbots and customer conversational messaging?  It is not as challenging as you may think.

In this 60-minute webinar, we will look at:

  •     Why chatbots have become so popular in businesses of all sizes
  •     What's the reality on the ground today with AI and Chatbot usage
  •     "Practical AI" uses and how it can augment your existing channels today
  •     Blended 'AI': Letting Chatbots and Live Agents work-side-by-side
  •     Where's the right place to start from a cost, resource and business benefit


Back to Thought Box

Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.


Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.


Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.


Decrease Unwanted Inbound Calls
Increase in Agent Productivity
Decrease in Operational Costs
Increase in Customer Engagement