With the seismic shift towards conversational customer engagement, customers can now engage with brands and businesses in a more personal conversational manner. Just like having a conversation on the phone but with the convenience of messaging privately, securely and at the customer’s pace.
Conversational messaging is driving customer engagement rates through the roof. Adding messaging, chatbots, automation, and AI is transforming credit and collections customer engagement.
From soaring customer contact rates and more efficient agents to better conversations and business outcomes, conversational customer engagement is proving to be efficient and effective with many businesses across all sectors reaping the rewards.
If you want to learn more about automation and AI, how it works, and how to best introduce into the business, join our demo every Wednesday at 3pm.
Ask a question, or just listen and learn, it will be 30 minutes well spent!