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Podcast: AI in Contact Centres and Other Stories

AI in Contact Centres and Other Stories

In Episode 261 of the Voicebot Podcast with Bret Kinsella takes a step back to review the top stories of the past six months in Voice AI.

Long-time notable industry leaders Sarah Andrew Wilson, former CCO at Matchbox.io before Volley acquisition and Paul Sweeney, head of product at Webio, join Eric Schwartz and Bret Kinsella in discussing topics ranging from Amazon’s new Astro Robot operating in the real world to new enterprise applications for voice.

They tackle Google’s sunsetting of third-party conversational actions and how that won’t likely lead to a lot of new Google Assistant-enabled Android apps switching over. We also hit on the rise of voice AI in the contact centre, the new rollouts of custom branded assistants, the increase in the number of industry acquisitions and the size of funding rounds for startups in the sector, and a whole lot more.

 

 

 

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