It is the talk of the town. Microsoft has acquired Nuance, a conversational AI and voice recognition specialist.  Nuance is best known for its deep learning voice transcription service, which is very popular in the healthcare sector. Its conversational AI tool is freeing physicians from note-taking and allowing better patient-physician interactions in person or in the telemedicine appointments that have taken off during the pandemic.

Nuance's programme "has completely redefined clinical documentation by capturing and contextualising every word of the physician/patient encounter and automatically documenting it," said Microsoft Chief Executive Satya Nadella during the deal announcement. But why is this Microsoft's latest acquisition such a big deal and getting so much coverage?

In this edition of CRMPlayaz with Brent Leary, Paul Greenberg, and L Nicole France,  Webio's Head of Product Paul Sweeney, and resident conversational AI guru, joins Dan Miller Lead Analyst and Founder at Opus Research to delve deep into what the Microsoft acquisition of Nuance will do for conversational AI adoption and proliferation.  

Check it out, you won't be disappointed. Watch below. 

Read this insightful piece - Are We Now in the Conversational AI Moment? by Paul Sweeney