We are currently faced with rapidly changing work practices. The situation we all find ourselves in is radically, and rapidly changing the way all businesses manage customer engagement. Some companies that have moved to cloud-based customer communications have experienced a somewhat easier transition than others.
The ability to capitalise on all that customer engagement automation has to offer has never been more important - from better management of customer conversations, taking pressure off agents and the business, to ensuring that customers feel confident in the support and service the business can deliver.
In this 40-minute webinar, we will look at how to: