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THE 1,2,3s OF CUSTOMER ENGAGEMENT AUTOMATION

The 1,2,3's of Customer Engagement Automation - Messaging, Bots and Agents [Webinar ]

The 1,2,3's of Customer Engagement Automation- Messaging, Bots and Agents


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Duration:  40minutes


We are currently faced with rapidly changing work practices. The situation we all find ourselves in is radically, and rapidly changing the way all businesses manage customer engagement.  Some companies that have moved to cloud-based customer communications have experienced a somewhat easier transition than others.

The ability to capitalise on all that customer engagement automation has to offer has never been more important - from better management of customer conversations, taking pressure off agents and the business, to ensuring that customers feel confident in the support and service the business can deliver.

In this 40-minute webinar, we will look at how to:

  • easily set up and deploy automated customer engagement over messaging channels like, SMS, WhatsApp, etc .
  • build an automated bot in minutes
  • let agents get involved and to manage necessary conversations
  • access reporting dashboards

 

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Communicating with Agents and
Customers Is More important then Ever

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Webio, The Conversational Middleware Company™ brings true AI driven customer conversations to the enterprise. Webio 's channel agnostic conversational interface engagement platform uses the power of AI driven chatbots, machine learning and NLP to introduce a 'blended AI' approach to customer engagement that lets AI agents work alongside human agents to seamlessly engage with customers.

 

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Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

52%
Uplift in Payment Arrangements
42%
Increase in Agent Productivity
57%
Decrease in Operational Costs
48%
Increase in Customer Engagement

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