Insights and Inspiration

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Why Facebook Messenger Will Dominate 2018

If the end of 2017 is any indicator, 2018 will be the year that Messenger becomes the single most important channel for brands, companies, retailers and individuals to interact with their audiences. Here’s how

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The WIRED Guide to Artificial Intelligence

The WIRED Guide to Artificial Intelligence

Artificial intelligence is overhyped--there, we said it. It's also incredibly important. Superintelligent algorithms aren't about to take all the jobs or wipe out humanity. But software has gotten significantly smarter of late. It's why you can talk to your friends as an animated poop on the iPhone X using Apple's Animoji, or ask your smart speaker to order more paper towels. Tech companies' heavy investments in AI are already changing our lives and gadgets, and laying the groundwork for a more AI-centric future.

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Artificial Intelligence and How it is Powering Customer Experience in Retail

Artificial Intelligence and How it is Powering Customer Experience in Retail

Making e-commerce smarter and more personalised is now a top priority for retailers with many investigating how AI and cognitive computing can help. According to Forrester, AI, big data and analytics will increase businesses’ access to data, broaden the types of data that can be analysed, and raise the level of sophistication of the resulting insight.

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1.3 Billion People Are Now Using Facebook Messenger Every Month

1.3 Billion People Are Now Using Facebook Messenger Every Month

Facebook Messenger surpassed another milestone, topping 1.3 billion monthly users.

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Mobile Messaging Apps to Drive Customer Engagement Should Your Company Use Them?

Mobile Messaging Apps to Drive Customer Engagement Should Your Company Use Them?

How do brands match automation with a more ‘human’ element, when venturing into marketing or customer service communications on messaging apps.

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AI Will Save Customers Time and Enhance Their Overall Experiences.

AI Will Save Customers Time and Enhance Overall Experience

Leading tech providers are planning strategies based on an AI-enabled future. Apple, Dell, Facebook, Google, Microsoft and Samsung are some of the companies that have acquired AI startups and are developing new platforms for AI progress. AI is saving users time by reducing the amount of choices and decisions they need to make.

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Chatbots vs conversational commerce: What's the difference? | My Customer.com

Chatbots vs conversational commerce: What's the difference?

Making e-commerce smarter and more personalised is now a top priority for retailers with many investigating how AI and cognitive computing can help. According to Forrester, AI, big data and analytics will increase businesses’ access to data, broaden the types of data that can be analysed, and raise the level of sophistication of the resulting insight.

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Strive to Infatuate Your Customers

Strive to Infatuate Your Customers

You shouldn’t merely focus on providing customers with a satisfying experience. Rather aim to deliver them a string of experiences that keep them perpetually infatuated says Gabor George Burt.

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Conversational Middleware and What It Means for Customer Engagement

Conversational Interfaces and What It Means for Customer Engagement

By 2020 over 75% of US Households will have a Voice-First device in their homes. Today, over 20% of mobile phone-based searches are now initiated by voice instruction. In 2016 it was reported that Messenger and WhatsApp processed more than 60bn messages a day. That's three times the size of SMS. Today there are probably over 100bn daily messages. Conversational interfaces are here to stay so what does this mean for customer engagement?.....

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Chatbots for Customer Service

Chatbots for Customer Service

As customer service switches to become almost entirely digital, chatbots will enhance chat conversations by helping us humans with microtasks through automated replies. Check out this 'Conquering the World: Chatbots Gone Wild" infographic to get up speed on the current state-of-play and future predictions for chatbots.

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Machine Learning Simplified

Machine Learning Simplified

Even though Machine Learning is very topical, still many don't have a true understanding about what Machine Learning and AI is all about. This post is for those who are curious about machine learning and AI and are wondering about its magic. What is Machine Learning?

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Frontend: Satisfying Code Is Scalable Code

Frontend: Satisfying Code Is Scalable Code

The first in a line of many posts from the Webio tech team. Here, Seán Healy, gives an overview of the frontend tools and software engineering approaches Webio is using in 2018

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Webio Team pictured with an animated chatbot as Webio 's selection into Google for Entrepreneurs AI and Machine Learning Programme announced

Webio's AI and Machine Learning Technology Receives Global Recognition

Webio is one for the chosen few selected for the Google For Entrepreneurs Exchange programme at Impact Hub Zurich to participate in the programme. We are 1 of only 10 global startups chosen globally for the Google For Entrepreneurs Exchange: AI & Machine Learning programme.

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Webio’s conversational middleware powers Avvio’s new AI driven hotel booking engine.

Webio’s conversational middleware powers Avvio’s new AI driven hotel booking engine.

Webio and Avvio have joined forces to introduce the hotel industry's first hotel booking chatbot. Announcing the availability of their recently completed collaboration with the release of a new conversational hotel booking bot on the Avvio platform customers can now receive highly personalised and automated guest experiences through the Webio hotel booking bot.

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Girl holding up mobile phone with a payment completed image on the screen. Showing Messaging and Artificial Intelligence getting a payment.

Get Paid Faster Using Messaging and Artificial Intelligence

Messaging & Artificial Intelligence are proving to be effective in getting customers to open up and engage, much more so than traditional communication channels. Messaging and Artificial Intelligence really are the leading options for collections teams who want to get paid quicker.

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Conversational messaging, AI and, chatbots are changing collections, but what is real and what is just hype?

Conversational Messaging, AI & Chatbots are Changing Collections, But What's Real and What's Hype?

There has been a huge amount of discussion about how AI and Chatbots taking over the world of customer-engagement interactions. Leaving AI and Chatbots to the side, the shift in the way that collections teams converse with customers is changing beyond recognition and it is clear that the traditional methods are not as efficient as newer conversational channels.

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Conversational Middleware and What It Means for Customer Engagement

Conversational Interfaces and What It Means for Customer Engagement

By 2020 over 75% of US Households will have a Voice-First device in their homes. Today, over 20% of mobile phone-based searches are now initiated by voice instruction. In 2016 it was reported that Messenger and WhatsApp processed more than 60bn messages a day. That's three times the size of SMS. Today there are probably over 100bn daily messages. Conversational interfaces are here to stay so what does this mean for customer engagement?.....

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Chatbots for Customer Service

Chatbots for Customer Service

As customer service switches to become almost entirely digital, chatbots will enhance chat conversations by helping us humans with microtasks through automated replies. Check out this 'Conquering the World: Chatbots Gone Wild" infographic to get up speed on the current state-of-play and future predictions for chatbots.

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Get Customers Paying Across All Channels with a Little Help from AI and Chatbots

Get Customers Paying Across All Channels with a Little Help from AI and Chatbots

The challenge for collections teams is knowing how to marry existing channels like SMS and Voice, and newer messaging channels like Messenger, WhatsApp and Viber to maximise customer engagement and increase collections whilst reducing operational costs.

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Machine Learning Simplified

Machine Learning Simplified

Even though Machine Learning is very topical, still many don't have a true understanding about what Machine Learning and AI is all about. This post is for those who are curious about machine learning and AI and are wondering about its magic. What is Machine Learning?

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Customer Service, AI & Chatbots: Your 12-Month Action Plan | Webinar

AI and chatbots help deliver customer service resolutions, faster than ever before. So where is the best place to start to ensure your customer service delivers great customer experiences every-time. This Webio webinar shows you how.

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Customer Service, AI & Chatbots All You Need to Know in 5 Minutes

AI and Chatbots help deliver customer service resolutions, faster than ever before. This 5 minute Webio video looks at the why and how of AI and chatbot are used and deployment in a customer service setting.

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Frontend: Satisfying Code Is Scalable Code

Frontend: Satisfying Code Is Scalable Code

The first in a line of many posts from the Webio tech team. Here, Seán Healy, gives an overview of the frontend tools and software engineering approaches Webio is using in 2018

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Webio Team pictured with an animated chatbot as Webio 's selection into Google for Entrepreneurs AI and Machine Learning Programme announced

Webio's AI and Machine Learning Technology Receives Global Recognition

Webio is one for the chosen few selected for the Google For Entrepreneurs Exchange programme at Impact Hub Zurich to participate in the programme. We are 1 of only 10 global startups chosen globally for the Google For Entrepreneurs Exchange: AI & Machine Learning programme.

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