Insights and Inspiration

THOUGHT BOX

Mobile Messaging Apps to Drive Customer Engagement Should Your Company Use Them?

Mobile Messaging Apps to Drive Customer Engagement Should Your Company Use Them?

How do brands match automation with a more ‘human’ element, when venturing into marketing or customer service communications on messaging apps.

VIEW
AI Will Save Customers Time and Enhance Their Overall Experiences.

AI Will Save Customers Time and Enhance Overall Experience

Leading tech providers are planning strategies based on an AI-enabled future. Apple, Dell, Facebook, Google, Microsoft and Samsung are some of the companies that have acquired AI startups and are developing new platforms for AI progress. AI is saving users time by reducing the amount of choices and decisions they need to make.

VIEW
Artificial Intelligence and How it is Powering Customer Experience in Retail

Artificial Intelligence and How it is Powering Customer Experience in Retail

Making e-commerce smarter and more personalised is now a top priority for retailers with many investigating how AI and cognitive computing can help. According to Forrester, AI, big data and analytics will increase businesses’ access to data, broaden the types of data that can be analysed, and raise the level of sophistication of the resulting insight.

VIEW
Chatbots vs conversational commerce: What's the difference? | My Customer.com

Chatbots vs conversational commerce: What's the difference?

Making e-commerce smarter and more personalised is now a top priority for retailers with many investigating how AI and cognitive computing can help. According to Forrester, AI, big data and analytics will increase businesses’ access to data, broaden the types of data that can be analysed, and raise the level of sophistication of the resulting insight.

VIEW
Strive to Infatuate Your Customers

Strive to Infatuate Your Customers

You shouldn’t merely focus on providing customers with a satisfying experience. Rather aim to deliver them a string of experiences that keep them perpetually infatuated says Gabor George Burt.

VIEW
Merry Christmas & Happy New Year from Webio

Merry Christmas & Happy New Year from Webio

2016 is coming to an end and all here at Webio wanted to say thanks to all our readers, customers, partners and followers for making this year an amazing year for Webio.

VIEW
Illustration of AI Chabot with an agent headset beside a ahnd holding a  mobile with automated messages - messaging

Getting the Most from AI Agents and Messaging Apps in the Contact Centre

The world of customer engagement is forever changed! We have moved at warp speed from the days of handling calls and sending SMSs to a world of Messaging Apps and Chatbots. Customers are now in the driving seat and want to engage with companies as easily as they do with everyone else!

VIEW
5 Strategies to Up Your Customer Support Game with Millennials

5 Strategies to Up Your Customer Service Game with Millennials

Millennials don't want to call contact centres. 34% would rather visit the dentist than call! With 75% percent preferring messaging to any voice communication here are 5 ways to improve your customer service with Millennials.

VIEW
Conversational messaging, AI and, chatbots are changing collections, but what is real and what is just hype?

Conversational Messaging, AI & Chatbots are Changing Collections, But What's Real and What's Hype?

There has been a huge amount of discussion about how AI and Chatbots taking over the world of customer-engagement interactions. Leaving AI and Chatbots to the side, the shift in the way that collections teams converse with customers is changing beyond recognition and it is clear that the traditional methods are not as efficient as newer conversational channels.

VIEW
Bringing your Business into the World of AI, Chatbots and Messaging in 3 Manageable Steps

Bringing your Business into the New World of AI, Chatbots and Messaging in 3 Manageable Steps - Webinar

With SMS evolving into two-way conversations and messaging apps being all about 'Conversational Commerce'. How can contact centres take advantage? This Webio webinar will outline a 3 phase strategy to move from simple SMS into the world of messaging, AI and chatbots.

VIEW
AI Chatbots and Contact Centre Agents Working Better Together

AI Chatbots & Contact Centre Agents Work Better Together

Will reductions in operating costs and improved conversation management result in AI Chatbots being rolled out across the contact centre and agents being phased out? The answer simply is no. There is a lot of hype around AI and Chatbots and how they will take over, but in reality when it comes to the contact centre chatbots rely on agents and agents rely on chatbots.

VIEW
Messaging, AI and Chatbots: Simple Things You Need to Know to Start Implementing Now

Messaging, AI and Chatbots: Simple Things You Need to Know to Start Implementing Now

Getting started with Messaging, AI & Chatbots doesn't have to be daunting. There are simple steps the contact centre can take when embarking into this new messaging world, and it doesn't involve pulling-the-plug on present activities.

VIEW
Don’t Let Inappropriate Agent Conversations Kill Your Brand

“**** You Mr Customer”, Don’t Let Inappropriate Agent Conversations Kill Your Brand

VIEW
Girl holding up mobile phone with a payment completed image on the screen. Showing Messaging and Artificial Intelligence getting a payment.

Get Paid Faster Using Messaging and Artificial Intelligence

Messaging & Artificial Intelligence are proving to be effective in getting customers to open up and engage, much more so than traditional communication channels. Messaging and Artificial Intelligence really are the leading options for collections teams who want to get paid quicker.

VIEW
Virtual Agents Reducing Inbound Call Volumes…How Does That Work?

Virtual Agents Reducing Inbound Call Volumes…How Does That Work?

Chatbots, AI agents, virtual agents or virtual customer assistants or whatever you want to call them, are the ideal way to reduce inbound contacts. Virtual agents are fully armed to tackle thousands of contacts easily. That's their job. But it can be somewhat daunting getting started. This post looks that the key things to consider.

VIEW
ConverCon:Talking and Walking Conversational Interfaces in Dublin

ConverCon:Talking and Walking Conversational Interfaces in Dublin

I attended and presented at Webio's ConverCon, the "Conversational Interface Conference” and for a first-time outing, I was very impressed by the depth, breadth, and diversity of the content and people there. Recommended to anyone who wants to explore, learn, and share about conversational computing (be it voice, SMS, messaging, chatbots, and so on) and its possibilities.

VIEW

Chatbots and AI are Here to Stay Learn How to Use Both in Your Contact Centre | Webinar December 19th

The significant shift towards conversational messaging cannot be ignored anymore. With 67% of customers using chatbots (not knowingly in all cases) for customer support in the last year (Gartner) and 80% of business planning to implement chatbots by 2020 (Business Insider). The time to act is now. Let us show you how.

VIEW
Messenger in the Contact Centre - Customer Engagement Convesations - Live Demo

Messenger in the Contact Centre Customer Engagement Conversations

See Webio's conversational messaging platform manages contact centre customer conversations via Messenger & other channels. Add Messenger as an inbound/outbound channel, use Chatbots and messaging, eliminate silos and have single user logins and lots more

VIEW
Get Customers Paying Across All Channels with a Little Help from AI and Chatbots

Get Customers Paying Across All Channels with a Little Help from AI and Chatbots

The challenge for collections teams is knowing how to marry existing channels like SMS and Voice, and newer messaging channels like Messenger, WhatsApp and Viber to maximise customer engagement and increase collections whilst reducing operational costs.

VIEW
Conversational messaging, AI and, chatbots are changing collections, but what is real and what is just hype?

Conversational Messaging, AI & Chatbots are Changing Collections, But What's Real and What's Hype?

There has been a huge amount of discussion about how AI and Chatbots taking over the world of customer-engagement interactions. Leaving AI and Chatbots to the side, the shift in the way that collections teams converse with customers is changing beyond recognition and it is clear that the traditional methods are not as efficient as newer conversational channels.

VIEW
Bringing your Business into the World of AI, Chatbots and Messaging in 3 Manageable Steps

Bringing your Business into the New World of AI, Chatbots and Messaging in 3 Manageable Steps - Webinar

With SMS evolving into two-way conversations and messaging apps being all about 'Conversational Commerce'. How can contact centres take advantage? This Webio webinar will outline a 3 phase strategy to move from simple SMS into the world of messaging, AI and chatbots.

VIEW
AI Chatbots and Contact Centre Agents Working Better Together

AI Chatbots & Contact Centre Agents Work Better Together

Will reductions in operating costs and improved conversation management result in AI Chatbots being rolled out across the contact centre and agents being phased out? The answer simply is no. There is a lot of hype around AI and Chatbots and how they will take over, but in reality when it comes to the contact centre chatbots rely on agents and agents rely on chatbots.

VIEW
Messaging, AI and Chatbots: Simple Things You Need to Know to Start Implementing Now

Messaging, AI and Chatbots: Simple Things You Need to Know to Start Implementing Now

Getting started with Messaging, AI & Chatbots doesn't have to be daunting. There are simple steps the contact centre can take when embarking into this new messaging world, and it doesn't involve pulling-the-plug on present activities.

VIEW
Don’t Let Inappropriate Agent Conversations Kill Your Brand

“**** You Mr Customer”, Don’t Let Inappropriate Agent Conversations Kill Your Brand

VIEW

Tell us your challenge and let us
help you tackle it

If you want to improve your customer communications, take advantage of our experience and let us show you what we can do.

DEMO REQUEST

Register for a personalized demo where our team will review how Webio's intelligent customer engagement solutions can positively impact inbound and outbound customer engagement in your business.

METRICS WE’VE ACHIEVED

64%
reduction in inbound calls
80%
improvement in agent productivity
70%
reduction in operational costs
60%
score increase of customer experience

YOUR DETAILS